For the Customer Service Center in our Business Unit Olefins & Polymers Europe in Cologne, Germany we are looking for
Account Coordinator Export - full time
limited for two years
INEOS in Cologne is the largest chemical company and the third largest industrial employer in Cologne. With around 2,500 employees in four business areas, INEOS in Cologne is one of the largest locations in the INEOS Group.
As a petrochemical location, INEOS in Cologne is an important raw material supplier to the chemical industry. The raw material is primarily the light petroleum (naphtha) produced in refineries during petroleum processing. At the Cologne site, raw materials are produced that serve the chemical industry as basic building blocks for the production of plastics, rubber and fibers. They are also used in solvents and detergents, paints, fertilizers and pesticides as well as in cosmetics and pharmaceuticals.
Your responsibilities
- Proactively aim to develop and maintain the relationship between customer and INEOS and strengthen our customer's loyalty and confidence
- Act as first contact for the customers for all order-related/administrative sales questions for a defined customer portfolio
- Liaise with other internal and external functions e.g. logistics and product planning at 8 European INEOS sites to provide excellent customer service
- Knowledge of Order to Cash process. Following all steps from order entry to invoicing according to defined processes and creation of the required export documentation
- Maintain secure and accurate customer records (General Data, Pricing, etc.)
- Handling of claims, returns and price corrections
- Display consistent, effective and strong customer service behaviours
Your qualifications
- Fluent in both spoken and written English - German language is an advantage
- Commercial education or experience in customer service in industrial sector
- High level of accuracy, attention to detail and well organised
- Good communication and influencing skills
- Good numeracy and analytical skills
- Exceptional team player
- Knowledge of SAP (or similar ERP) plus strong skills in MS Office particularly Excel is an advantage
What we have to offer
Diverse tasks and attractive conditions that meet our high expectations.
- Competitive salary
- Pension
- 30 days annual leave plus public and bank holidays
- Fast paced international environment
- Structured Training
- Development opportunities
- Flexible working hours in line with company guidelines
- Health management and gym on site
Interested?
Please upload your CV and cover letter in English language, in addition to your documents and certificates.
Questions? Please contact:
Mrs Thepwilai Brieskorn
Recruiting
Telephone: +49 (0)221 3555 - 2273
We are looking forward to receiving your application!
